Refund Policy

WaveMan Productions Merchandise Refund Policy

Effective Date: 09/05/2025

At WaveMan Productions, we strive to ensure our customers are completely satisfied with their purchases. If you are not satisfied with your merchandise, we’re here to help.

Eligibility for Refunds

• Refunds are available for items purchased directly from WaveMan Productions via our official website or authorized sales channels.

• To be eligible for a refund, the item must be:

  • Returned within 30 days of the purchase date.

  • In its original condition: unused, unwashed, and with all original tags and packaging intact.

  • Accompanied by a valid proof of purchase (receipt or order confirmation).

Non-Refundable Items

• Digital products (e.g., downloads, streaming content)

• Gift cards

• Clearance or final sale items

• Customized or personalized merchandise

Refund Process

1. Contact Us: Email [support@wavemanproductions.com] with your order number and reason for return.

2. Return Authorization: If eligible, we’ll provide a return authorization and instructions.

3. Shipping: Customers are responsible for return shipping costs unless the item was defective or incorrect.

4. Inspection & Refund: Once we receive and inspect the item, we’ll notify you of the approval status. Approved refunds will be processed to the original payment method within 7–10 business days.

Exchanges

We currently do not offer direct exchanges. If you wish to replace an item, please return the original for a refund and place a new order.

Damaged or Incorrect Items

If your item arrives damaged or incorrect, please contact us within 7 days of delivery. We’ll make it right at no additional cost.

Contact Information

For any questions regarding this policy, please contact us at:
📧 Email: support@wavemanproductions.com
📞 Phone: 412-357-0503
🌐 Website: www.wavemanproductions.com